CURRENT OWNERS FAQs & Troubleshooting Halcyon™ MINI-SPLITS FAQs
If you have a question that is not answered below, please contact us at email@example.com
General Product Information
What is a ductless mini-split system?
A ductless mini-split system is comprised of an indoor unit called the evaporator and an outdoor unit called the condensing unit. The evaporator is connected to the condensing unit by copper tubing and electrical wiring which is passed through a 2 ½" – 3" hole. Basically, it is a small central air unit with the flexibility of cooling or heating one room or more; zoning.
What are the advantages of installing a Fujitsu General ductless mini-split over a central air system?
- With Central Air you must cool an entire home when only one room may need cooling. On the other hand, ductless mini-splits cool only the areas you want and not the areas you don’t.
- 18,000 BTU is a typical minimum central air unit. With ductless mini-splits, you can use 7,000, 9,000 or 12,000 BTUs.
- Typical 3-ton homes are not zoned or require complex zoning systems, which makes it very expensive for the homeowner. With ductless mini-splits, multiple evaporators make zoning as simple as setting a remote control.
- Energy wasted in long lengths of uninhabited ductwork means higher energy bills. Less than 5% cooling loss occurs in insulated refrigerant lines compared with up to 25% through ducts.
- Retrofitting homes requires cutting holes in walls, floors, ceilings or decreasing closet space with ducts. Ductless mini-splits requires just a 3 or 4 diameter hole in the outside wall. Means less mess and better home aesthetics.
How long has Fujitsu General been manufacturing ductless mini-splits?
For over 35 years Fujitsu General has been working hard to make the world a more comfortable place. We have produced and shipped millions of air conditioning systems throughout the world, making the hottest places cool and the coolest places more comfortable.
What color do Fujitsu General's ductless mini-split systems come in?
Each Fujitsu General ductless mini-split wall mount model is offered in one standard beige color. Alternate colors are not available.
I want to cover-up the line sets running on the outside of my house. What can I do?
One of Fujitsu General's Solution Partners is SlimDuct. They specialize in line set covers. For more information, please visit www.slimduct.com or call toll-free 866-405-4051.
Can I paint the ductless mini-split unit?
Fujitsu General doesn’t recommend painting the evaporator. If for any reason a problem occurs with the unit in the future, the warranty will become null and void.
Where can I purchase a Fujitsu General mini-split system? Can I purchase directly from Fujitsu General?
A consumer can purchase a unit from a Fujitsu General Authorized Contractor. A list of contractors can be found here. Fujitsu General only sells to distributors.
What are the prices of your mini-split systems?
To find out prices, please contact a local contractor. A list of contractors can be found here.
Can I purchase from an online dealer?
No, Fujitsu General doesn't recommend buying our units online. The warranty becomes null and void for online purchases. Fujitsu General America has enforced a non-retail Internet Sales policy. Fujitsu General's full line of Halcyon ductless mini-split heating and cooling products specifically excludes products purchased through on-line retailers and resellers. Fujitsu General does not authorize online retail sales of any of its products. Our authorized distributors are able to operate password protected sites to sell Fujitsu General products to qualified technicians.
Warranty & Tech Support
What is the warranty?
2010 models have a 2 year warranty for parts and 6 years for the compressor. 2011 and beyond models have a 5 year warranty on parts and 7 years for the compressor. Please see the Warranty page for a full listing of models and their warranty periods.
Who can I contact for technical assistance?
You can contact our service department for technical assistance either via email at firstname.lastname@example.org or toll-free at 866-952-8324
Technical Support is available from 8AM to 8PM EST.
Can I install a Fujitsu General mini-split myself?
No. Only an authorized certified HVAC contractor can install Fujitsu General units.
How should I clean the plasma filter of an I.A.Q. system?
The plasma filter has a life span of 6 to 8 years and should be washed every 400 hours of use. The filter easily detaches to be washed with mild detergent. The filter is not dishwasher safe. An LED light on the indoor evaporator unit will notify you when it is time to clean the filter. If the light is ignored, the unit will automatically shut down after 100 additional hours of use until the filter is washed.
Do I need to clean the unit? If so, how?
Detailed instructions for maintenance can be found in each model's Owner's Manual.
What is SEER?
Seasonal Energy Efficiency Ratio; a measure of cooling efficiency for air conditioners and heat pumps. The higher the SEER, the more energy efficient the unit. Energy efficiency equates to lower electrical bills. Currently U.S. Government’s minimum SEER rating is 13.
What is a BTU?
British Thermal Unit. Used to measure cooling or heating capacity; the amount of heat required to raise or lower the temperature of 1 lb of water 1°F.