Privacy Policy
Fujitsu General America, Inc., a Delaware corporation (“FGAI”), takes privacy issues seriously and has prepared this Privacy Policy to inform You how FGAI collects, uses, and discloses information, including Personal Information as defined below, in connection with Your use of the "Services," which consist of (i) FGAI's website (this "Website"), and (ii) all services and content provided by FGAI relating to this Website.
Your use of this Website constitutes Your acceptance of the terms and conditions of this Privacy Policy. If You do not agree to the terms and conditions of this Privacy Policy, do not use this Website. By providing Your Personal Information (as defined below) to FGAI, You acknowledge that such Personal Information may be used and disclosed in accordance with this Privacy Policy.
1. Personal Information
"Personal Information" is information that identifies You as an individual or relates to an identifiable person. FGAI collects the following Personal Information about You in connection with Your registration for and use of the Services:
- First and last names
- Address
- E-mail address
- Phone number
- Fax number
- *
- Please be aware that the required personal information varies depending on the nature of your inquiry.
2. Other Information
"Other Information" is any information that does not reveal Your identity nor directly relate to any individual. In addition to Personal Information, FGAI also collects (both actively and passively) Other Information listed below in connection with Your use of the Services. FGAI may use Other Information for any purposes, provided that, if FGAI is required to treat Other Information as Personal Information under applicable laws, FGAI may use it for the same purposes for which FGAI uses and discloses Personal Information as described in this Privacy Policy. Other Information that we may collect about Your use of the Services includes:
- Usage Data: FGAI may collect data and statistics about Your usage, such as when, how, and how long You use the Services.
- Device Data: FGAI may collect the IP address assigned to the device that You use or access the Services.
3. Aggregated Personal Information
Aggregated Personal Information is Personal Information and Other Information that is compiled in an aggregated fashion and does not identify You as an individual or any other user of the Services. For example, FGAI may aggregate Personal Information and Other Information to estimate the percentage of users visiting from a specific country or region. FGAI may use and disclose such Aggregated Personal Information for legitimate purposes. For example, FGAI may share such Aggregated Personal Information with its affiliated companies, agents, and business partners for their marketing and other business purposes, and disclose user statistics in the form of Aggregated Personal Information in order to describe FGAI’s Services to current and prospective business partners as well as other third parties for legitimate purposes.
4. How We Use Your Personal Information
Without limitation to the provisions of Section 3, FGAI may use Your Personal and Other Information without notice to You for the following purposes:
- To provide You with the Services, including responding to Your inquiries and fulfilling Your requests
- To conduct normal company business, such as performing data analysis and analytics, developing new products and services, and providing, maintaining, developing, and enhancing the Services
5. Sharing Your Personal Information with Third Parties
FGAI is not in the business of selling Your Personal Information to third parties. However, under some circumstances, FGAI may share Your Personal Information with third parties without notice to You, including for the purposes set forth in Section 4 and under the circumstances set forth below and for other legitimate purposes:
- FGAI’s subsidiaries and affiliated companies
FGAI may share Your Personal Information with its subsidiaries and affiliated companies. FGAI is solely responsible for the management of such shared Personal Information.
- Regulatory authorities and law enforcement agencies
When FGAI believes it necessary or appropriate: (a) under applicable laws, including laws outside Your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities, including public and government authorities outside Your country of residence; (d) to enforce FGAI’s terms and conditions; (e) to protect FGAI’s business operations or those of any of FGAI’s affiliated companies; (f) to protect FGAI’s rights, privacy, safety, or property, or those of FGAI’s affiliated companies, You or others; and (g) to allow FGAI to pursue available remedies or contain damage that FGAI may sustain.
- Business Transactions
Third parties arising in the event of reorganization, merger, sale, joint venture, assignment, transfer, or other disposition, directly or indirectly, of all or any portion of FGAI’s businesses, assets, or stock (including as a result of a bankruptcy or similar proceedings)
- Other Third Parties
FGAI may share Your Personal Information: (1) with vendors, consultants and other service providers who need access to such information to carry out work on our behalf (and who will not use such information for their own purposes); (2) if FGAI believes disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process; or (3) if you consent to our sharing of such information. For the avoidance of doubt, this paragraph does not apply to any SMS and/or text messages You may receive from FGAI. Please refer to Section 8 below concerning our privacy policy as it pertains to SMS and text messages.
6. Security
FGAI uses reasonable organizational, technical, and administrative means to protect Personal Information within its organization. However, no data transmission or storage system can be 100% secure. If You have reason to believe that Your interaction with FGAI is no longer secure (for example, if You feel that the security of Your account has been compromised), notify FGAI immediately in accordance with the "Contact FGAI" section below.
7. Choices and Access
As outlined in this Privacy Policy, You can choose at any time to not provide Your Personal Information to FGAI through the Services. However, doing so may prevent You from obtaining some information through the Services.
- Receiving electronic communications from FGAI
If You no longer wish to receive marketing-related e-mails from us, You may opt out by following the instructions provided in such e-mails.
- FGAI’s sharing of Your Personal Information with its affiliated companies for their direct marketing purposes
If You do not want FGAI to share Your Personal Information with its affiliated companies for their direct marketing purposes, You may opt out by following the instructions provided in the applicable e-mails.
8. SMS/Text Messaging
Note: This Section 8 concerns FGAI’s SMS and text messaging policy. This provision does not apply to any other method through which You may engage with FGAI.
You can text FGAI for information regarding our services and products. By texting FGAI, You agree to receive customer care and marketing messages from FGAI.
Reply STOP to opt-out;
Reply HELP for support;
Message & data rates may apply; Messaging frequency may vary. If You opt out of receiving any of the foregoing communications through the means outlined above, FGAI will try to accommodate Your request as soon as reasonably practicable. Note that FGAI may continue to send You some types of messages, such as administrative or Services-related messages even if You opt-out of marketing and promotional messaging.
FGAI collects Your phone number and other Personal Information only when You voluntarily provide them to us. However, FGAI will not share Your mobile opt-in, SMS consent or numbers for the purpose of SMS with any third parties or affiliates.
Visit to see our privacy policy and Terms of Service.
9. Review or Update Your Personal Information
If You wish to access, modify, or update the Personal Information You have provided to FGAI, You may do so by following the instructions provided in the "Contact FGAI" section below.
If You have any questions regarding FGAI’s handling of the personal information You have provided to FGAI, contact FGAI using the inquiry form provided from the link below.
State Your request clearly in the form. For Your protection, FGAI processes a request regarding only the Personal Information associated with an e-mail address from which You send a completed form to FGAI, and FGAI may need to verify Your identity before processing Your request. FGAI will try to respond to Your request as soon as reasonably practicable.
Note that FGAI may need to retain some information for record-keeping purposes, and that some residual information will remain in FGAI’s databases and other records, which will not be removed.
10. Retention of Your Personal Information
FGAI will retain your Personal Information for the period necessary to serve the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
11. Use of Services by Minors
The Services are not intended for children under the age of 13, and FGAI requests that they not provide Personal Information through the Services. If You are under 13, do not provide FGAI with any Personal Information about you. If You have reason to believe that a child under the age of 13 has provided Personal Information to FGAI through the Services, contact us and FGAI will delete that information from its databases.
12. Transfer of Personal Information
The Services are managed and operated by Fujitsu General Limited in Japan. Your Personal Information is collected, stored, and processed in Japan. Your use of the Services constitutes Your consent for us to transfer Your Personal information to countries outside of Your country of residence that may have data protection laws and regulations that are different from those of Your country of residence. Under some circumstances, courts, law enforcement agencies, or regulatory authorities in countries outside of Your country of residence may access Your Personal Information.
13. Sensitive Information
DO NOT send, disclose, or otherwise make available to FGAI any sensitive Personal Information about You, such as Your social security number and information regarding Your racial or ethnic background; political opinion, religion, or other beliefs; health, biometric or genetic characteristics; and criminal records, through the Services or any other means.
14. Cookies
A cookie is a piece of data that a website can send to your browser and is stored in your computer. It does not store any Personal Information and is used to improve the functionality of a website and anonymously track user visits to the website, enabling the site operator to improve the overall user experience on the website. We do not use information collected from cookies based on your location, IP address, Internet service provider, company, or other identifiable data. We may, for example, track the total number of visitors to a specific page on this Website, record where they come from, and what keywords they enter into a search engine to find this Website.
For further information about cookies, how we use them, and how they can be disabled, see our Cookie Policy.
15. Changes to Privacy Policy
FGAI reserves the right to change, modify, or update this Privacy Policy at any time. The "LAST UPDATED" legend at the bottom of this page indicates when this Privacy Policy was last updated. Your continued use of or access to the Services following the posting of any changes constitutes Your acceptance of such changes.
16. Contact FGAI
If you have any questions regarding FGAI’s handling of the Personal Information You have provided to FGAI, contact FGAI using the inquiry form provided from the link below.
When you contact us by e-mail, do not include any sensitive information in Your e-mail, as e-mail communication is not always secure.
LAST UPDATED: May 28, 2025
